Refund policy

All sales are final

Nearly every piece we sell is one-of-one. It is photographed individually, sold once, and never restocked — so when a specimen leaves us, it cannot be replaced or resold as the same item. For that reason we do not accept returns or exchanges for change of mind.

We would rather you buy with confidence than buy uncertainly, so please ask before you order. Email josh@healingstonebeings.com and we will send more photographs, exact measurements, weight, or a short video of a piece in natural light. We are happy to do this — it is a better use of everyone's time than a return would be.

If your order arrives damaged or incorrect

This is the exception, and we take it seriously. If a piece arrives broken, chipped in transit, or is not what you ordered, contact us within 7 days of delivery at josh@healingstonebeings.com with your order number and photographs of the item and its packaging.

We will replace the piece where we can, and where we cannot — because the specimen was unique — we will refund it in full, including any shipping you paid on it. You will not be asked to return a broken stone at your own cost.

Natural variation is not damage

Crystals are geological, not manufactured. Inclusions, internal fractures, growth lines, contact points, uneven terminations and colour variation are natural features, and often the most interesting thing about a specimen. Screens also render colour imperfectly. We photograph every piece from multiple angles and describe any treatment or repair in the listing, so what you see is what ships. These characteristics are not grounds for a damage claim.

Order cancellations

If you need to cancel, email us as soon as possible. We can usually cancel and refund in full any order that has not yet been packed. Once a piece has been wrapped and dispatched, we cannot.

Gift cards

Gift cards are non-refundable.

Questions

Email josh@healingstonebeings.com. If something has gone wrong with your order, tell us — we would much rather hear about it than not.